Terms & Conditions

Welcome to Nine Lives Club. These Terms and Conditions govern your use of our website and subscription services. By placing an order or using our services, you agree to be bound by these terms.

Nine Lives Club is a trading name of Nine Lives Club Ltd, a company registered in England and Wales (company number 16951043).

Nine Lives Club offers subscription boxes containing cat food and related products. By subscribing, you agree to:

• Provide accurate and complete information when creating your account
• Pay the subscription fee at the agreed intervals
• Receive deliveries at the frequency specified in your subscription plan

All prices are displayed in British Pounds (GBP) and include VAT where applicable.

• Subscription payments are processed automatically via Stripe
• You will be charged at the start of each billing cycle
• We reserve the right to change prices with reasonable notice
• Any price changes will not affect your current billing cycle

We deliver to UK mainland addresses. Please see our Delivery Info page for full details.

• Delivery is free on all subscription orders
• Boxes are delivered every 2 weeks
• Delivery times may vary for remote areas
• Risk of loss passes to you upon delivery

You can manage your subscription at any time through your account:

• Pause: Temporarily pause deliveries at any time
• Skip: Skip individual deliveries if needed
• Cancel: Cancel your subscription with no cancellation fees

Cancellations must be made before your next billing date to avoid being charged for the following cycle. Any boxes already dispatched cannot be cancelled.

Due to the perishable nature of food products, we cannot accept returns of opened items. However:

• If your order arrives damaged, please contact us within 48 hours with photos
• We will replace or refund any damaged or defective items
• Unopened items may be returned within 14 days for a refund

For any issues with your order, please contact us at meow@ninelivesclub.com.

We strive to provide accurate product descriptions and images. However:

• Box contents may vary based on availability
• We may substitute products with items of equal or greater value
• Product packaging may differ from images shown
• Always check product labels for allergen information

As a customer, you agree to:

• Provide accurate delivery and billing information
• Keep your account details secure
• Notify us of any changes to your information
• Use products as intended and follow feeding guidelines
• Consult a veterinarian for specific dietary advice for your cat

To the fullest extent permitted by law, Nine Lives Club shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

Our total liability shall not exceed the amount paid by you for the relevant subscription period.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

All content on this website, including text, images, logos, and branding, is the property of Nine Lives Club and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us at:

Email: meow@ninelivesclub.com